How to Retain SaaS Customers

Customer retention

The cloud-based, Software-as-a-Service model is seriously picking up speed in the world of software & tech. It makes sense—why make a single profit on one sell when you can sell a customer once and have recurring profits? Lucrative as this is, it presents a new major challenge: customer retention is everything. Here are a couple ideas for keeping your customers “bought in” to your software service.

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